It is and always has been our policy to consistently and profitably exceed our customer’s expectations with regards to the provision of high quality products and services.
Maintaining and continuously improving high standards of competence in all our activities that have an impact on customer satisfaction can only achieve this objective. As an integral part of our company policies that include regulatory and other policies, we will seek and maintain registration to ISO 9001 and other industry accreditations as a means of ensuring that our skills, procedures and understanding of current and future customer’s needs are met.
- Appropriate and suitable to meeting our objectives as set within Boss
- Consistently deployed and applied to both full time staff and all sub-contractors
- Meet with requirements of our industries British Standards
- Deliver to the customer and interested parties, the benefits we seek
- Ensure that Boss complies with the highest levels of ethical performance
It is out aim that all members of staff at Boss have a sound knowledge of this policy and work in an environment in which they are encouraged to contribute to the improvement of customer satisfaction, quality and reliability. All staff will receive an induction to the company, input on the contents and meaning of this policy statement. It is the duty off all, no matter to assist all other members of Boss to meet this objective.
Boss will continue to carry out regular audits of internal compliance to the standard and use a variety of methods to measure and track customer satisfaction. The findings of these audits together with other comments and date will be used to guide and direct our continuous improvements programme and we will establish Quality Assurance objectives.
The Managing Director fully supports and has approved the Mission Statement.